@article{article, title = {{Explaining participation in the self-service economy}}, publisher = {{Informa UK Limited}}, url = {{}}, year = {{2012}}, month = {{1}}, author = {{Williams CC and Nadin SJ and Windebank JE}}, doi = {{10.1080/02642069.2011.574284}}, volume = {{32}}, journal = {{The Service Industries Journal}}, issue = {{11}}, pages = {{1811-1822}}, note = {{Accessed on 2025/05/31}}}