@article{article, title = {{Effects of individual resources and team-member exchange on service quality}}, publisher = {{Informa UK Limited}}, url = {{}}, year = {{2018}}, month = {{1}}, author = {{Baek U and Olya H and Lee SK}}, doi = {{10.1080/02642069.2018.1426751}}, volume = {{38}}, journal = {{The Service Industries Journal}}, issue = {{9-10}}, pages = {{584-606}}, note = {{Accessed on 2025/05/31}}}