TY - JOUR T1 - Internal and contextual factors, knowledge processes and performance: From the Chinese provider鈥檚 perspective JO - Expert Systems with Applications PY - 2012/03/01 AU - Ai S AU - Du R AU - Abbott P AU - Zheng Y ED - DO - DOI: 10.1016/j.eswa.2011.09.142 PB - Elsevier BV VL - 39 IS - 4 SP - 4464 EP - 4472 Y2 - 2025/10/03 ER -