@inbook{inbook, title = {{Reproducing Knowledge: Xerox and the Story of Knowledge Management}}, publisher = {{Palgrave Macmillan UK}}, url = {{https://doi.org/10.1057/9781137552105_11 }}, year = {{2015}}, month = {{1}}, author = {{Cox A}}, doi = {{10.1057/9781137552105_11}}, isbn = {{9781349575237}}, pages = {{249-268}}, note = {{Accessed on 2025/09/06}}}