@article{article, title = {{Why Ombudsmen are important: helping long-term patients}}, publisher = {{Taylor & Francis (Routledge): STM, Behavioural Science and Public Health Titles}}, url = {{}}, year = {{2003}}, month = {{4}}, author = {{Kirkham RM}}, journal = {{Journal of Social Welfare and Family Law}}, pages = {{267-275}}, note = {{Accessed on 2025/05/17}}}