@article{article, title = {{Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care}}, publisher = {{Emerald}}, url = {{}}, year = {{2020}}, month = {{8}}, author = {{Vogus TJ and Gallan A and Rathert C and El-Manstrly D and Strong A}}, doi = {{10.1108/josm-04-2020-0095}}, volume = {{31}}, journal = {{Journal of Service Management}}, issue = {{5}}, pages = {{979-1013}}, note = {{Accessed on 2025/09/23}}}