@misc{misc, title = {{Submitted evidence to the Parliamentary Inquiry of the Public Administration Select Committee}}, url = {{http://www.parliament.uk/business/committees/committees-a-z/commons-select/public-administration-select-committee/inquiries/parliament-2010/complaints-handling/parliaments-ombudsman-service/ }}, year = {{2013}}, month = {{4}}, author = {{Thompson B and Kirkham RM and Buck T}}, note = {{Accessed on 2025/08/29}}}