@article{article, title = {{Does NHS Direct empower patients?}}, url = {{}}, year = {{2005}}, month = {{10}}, author = {{O'Cathain A and Goode J and Luff D and Strangleman T and Hanlon G and Greatbatch D}}, doi = {{10.1016/j.socscimed.2005.03.028}}, volume = {{61}}, journal = {{Soc Sci Med}}, issue = {{8}}, pages = {{1761-1771}}, note = {{Accessed on 2025/05/31}}}